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DotDM Corporation, Dominica
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Rules and Guidelines
These Rules and Guidelines are incorporated by reference into the DotDM Corporation’s (“DOT DM”) Registration Agreement.
How many and what types of character can a domain name contain?
DM Domain names can contain a minimum of 3 to a maximum of 63 characters. Numbers are not allowed. Only letters including those in combination with a hyphen ("-") are allowed however, the name cannot begin nor end with a hyphen. 1 and 2 alpha/letters are considered Premium Names and are subject to request for registration and Special Processing by contacting admin@domains.dm. Names are not case sensitive nor should they include spaces.
What types of .dm domain names are there available?
.DM domain names available for registration include:
All registrations of a .dm domain name also include the .com.dm/,net.dm/.org.dm third level domains The Dm Database is configured to only display in the zone the second level name registered. Contact details and server information used for the second level will also be used for the third level names.
Domain names considered offensive or in contravention to the Culture and/or Laws of the Commonwealth of Dominica may not be accepted for registration.
The .edu.dm suffix is restricted for Educational or Training Institutions registered and accredited in the Commonwealth of Dominica.
The .gov.dm suffix is restricted for the use of the Government of the Commonwealth of Dominica.
Who may register a .dm domain name and is there a limit to the number of names allowed for registration?
Requests for registration of .dm Domain Names are open to all entities and individuals within or outside of the Commonwealth of Dominica.
What is the period of registration for a domain name?
When initially registering a dm domain, you may select a term of registration from 1-3 years. Once the name is registered, you may renew the domain for up to 3 years from the current expiration date. Requests for registrations and renewals exceeding 3 years should be directed to admin@domains.dm.
How can I find out if a domain name is available or is already registered?
The domain registrar system automatically searches to determine whether a domain name is available. If the name is available, you will be offered the option to submit a request to register the domain.
What should I do if my desired domain has already been registered?
We suggest that you search for another name. You could do this by simply using an abbreviation or by using a (-) hyphen. Alternatively you could contact the current registrant and inquire about their interest in transferring the domain to you; they may be willing to do so if they are not using the name.
Are there any legal issues that I should consider when registering?
So as not to infringe on any trademark or intellectual property rights, caution should be taken when registering domain names. Always review the Registration Agreement and Acceptable Use Policies at https://secure.domains.dm/info/policies.jsp prior to registering a domain to ensure compliance with current DotDM Policies.
How do I register a domain name?
- Enter: https://secure.domains.dm/index.jsp in the address bar of your browser.
- Enter the name that you want to register and click on the “SEARCH” button.
- This will take you to a window indicating whether the name is available or not.
- Once the name is available, click on the “ADD TO CART ” button.
- Repeat the process if you want more than one domain.
- As long as you have added all the names that you want you then click on the “CHECKOUT” button.
- Create a new account or sign into your existing domain management account.
- Enter payment details for your purchase.
Upon approval of the transaction, you will receive an email confirming your request for registration and providing payment details. Final confirmation of the request for registration takes place at the time of the Zone/Database Update upon review of the registrar
What services are included with my domain name?
- Customer and Technical Support
- Whois Services
- Customer Domain Management
- Renewal Notification. Prior to expiration of the domain name, email notifications of the impending expiration will be sent to the email address on file at 120/90/60/30 day intervals.
How do I set up a domain management account?
To create an account for domain purchase and subsequent management, enter: https://secure.domains.dm/register/account.jsp and fill in the required fields.
Why is my domain name not registered yet?
Domain requests are automatically inserted into the Registry database upon receipt of payment and reviewed prior to updating to the DM Zone. If your domain name appears not to be registered after your transaction has been approved, please contact Customer Service at helpdesk@domains.dm
A delay in the processing of a domain name could be caused due to the Special Handling registration requirements of particular .dm domains (ie: Premium names, Dominica names etc.)
How do I log into my account?
How can I view the domain names I have registered?
How do I request my Log in name/ User ID or reset my password ?
- Enter: https://secure.domains.dm/tools/password.jsp
- User IDs can be retrieved by entering the e-mail address on file for the User ID.
- Type your e-mail address in the “E-MAIL” text box then click on the CONTINUE button.
- This will send your User ID to the e-mail address of record, and reset your password.
How do I update my Domain Name Servers (DNS)?
- Log into your account at https://secure.domains.dm/user/index.jsp
- Click on the domain that you would like to update. A page appears showing the domain details.
- Click on “Edit” under the name server information.
- Fill in your new name server details.
DNS changes normally take anywhere between 24-72 hours to propagate across the World Wide Web and take effect.
If the changes are not reflected after 72 hours, please contact customer service at helpdesk@domains.dm
How do I transfer the management of my domain name to another entity/user?
You may transfer your domain name to another Management Account.
Simply:
- Log in,
- Click on the domain you would like to transfer, and from the menu options,
- Click “Transfer Domain.”
- Input the email address for the domain management account where the domain will be managed.
This email address must be associated with another domain Management Account in the Registrar database. The domain name is transferred to the new account, and the second party can now modify all domain details EXCEPT the name of the Legal Registrant.
Changing the Legal Registrant is a manual process performed exclusively by DotDM's Customer Service Department once the Legal Registrant has submitted a completed Registrant Transfer Form to the DotDM Corporation by email to admin@domains.dm, fax to 767-448-5015 and followed by hard copies via courier service.
How can I be assured that my session is secure?
Once you are in a secure session, the following text appears at the log in page:
“You are now within a secure session using a 128 bit security key. The secure session is indicated by
the padlock icon in the status bar of the browser window. All data transmitted during your session will be encrypted.”
How do I know www.domains.dm is an approved Registrar site?
You can be assured that your business with DotDM is authentic by checking the Thawte Security Certificate and verifying DotDM’s right to sell .dm domain names at www.nic.dm and www.dotdm.dm
What are my privacy rights?
We invite you to review the DotDM privacy policies at https://secure.domains.dm/info/policies.jsp
DotDM shall not release a Registrant’s phone numbers, addresses or email contact details without the consent of the Registrant, unless under the circumstances detailed in “Use and Disclosure” section of the Privacy Policy.
How do I create an email address with my domain name?
If you have the equipment and permanent network connection you can host your own email server. You may use MyDNS.Com to create a virtual server. You may also go through an Internet Service Provider for web hosting and email hosting services at which point you may create email addresses using your domain name.
Does DotDM provide Email forwarding or URL Forwarding?
DotDM expects to provide Email forwarding and URL forwarding. In the interim you may contact MyDomain.com and MyDNS.com who provide these services free of charge.
What is Web forwarding? Is it offered by DotDM?
Web forwarding allows you to point your domain name to an existing Web site. Visitors to the domain name are automatically directed to the forwarded Web site. This service is only provided by DotDM to registrants within the Commonwealth of Dominica.
How do I change the Registrant or 'Legal owner' of my domain name?
Changing the Legal Owner of a domain name requires that the current Registrant and future Registrant complete and submit the Transfer Forms found at www.nic.dm/policies which must be submitted to the DotDm Corporation’s offices by email to admin@domains.dm, fax to 767-448-5015 and followed by hard copies via courier service.
When does my domain expire?
To check when a domain expires (falls due for renewal) you should undertake a 'whois' check to view the 'expiry' date. You can perform a search by clicking on the “Whois” button from the main menu at https://secure.domains.dm/tools/index.jsp
What happens when my domain is up for renewal?
DotDM will send you several reminders starting from the impending expiration date. Prior to expiration of the domain name, email notifications of the impending expiration will be sent to the email address on file at 120/90/60/30 day intervals.
You may Log in to your account to renew your domain. Once we have received payment for the renewal, a receipt will be issued and your domain registration term extended. Note that you must keep your email address current in your account in order to receive the renewal reminders. Note: Failure to renew a domain name will cause the domain to be cancelled and any associated services linked with it.
How much does the renewal cost?
Current fees are USD $195.00 for one year for standard domains. For more information about our fee structure, please see https://secure.domains.dm/info/fees.jsp
I already have several domains with you. Can I consolidate them into one account?
Yes, you may move any other domains you have with DotDM into one account so that you can manage the domains using a single username and password.
The procedures are -:
- Log into your account.
- Click on the domain name that you would like to transfer.
- Enter the email address associated with the account in which you want to consolidate the domains. The domain will transfer to that account.
- Repeat this process for every domain you would like to move to the consolidated account.
Can I pay by another method other than Credit card?
Please note: We do not process orders for registration until payment has been received.
DotDM accepts Wire Transfer funds directly to our account. Please contact us at admin@domains.dm for further details.
Please note that the remitter is responsible for all Bank Fees and charges associated with Wire Transfers.
I have placed an order but no longer require the domain(s) so I would like to cancel the order or part of my order, can I do this?
"In consideration of the Services to be rendered, the Registrant agrees to pay DotDM the applicable Service(s) fees set forth on the DotDM website. All fees are due immediately and are non-refundable, except as otherwise expressly noted."
In the event of a charge back by VISA or MasterCard (or similar action by another payment provider authorized by DotDM) or other non-payment in connection with the provision of services, the registrant acknowledges and agrees that the domain name registration for which such payment is due shall be transferred to DotDM. DotDM reserves all rights regarding such domain name registrations not paid for including, without limitation, the right to make the domain name registration available to other parties for registration. DotDM will reinstate any such domain name registration solely at its discretion, and subject to its receipt of the applicable fee and any and all third party charges or subsequent penalties relating to the charge back as well as a reinstatement fee, which is currently set at $200.
ALL FEES ARE NON-REFUNDABLE, IN WHOLE OR IN PART, EVEN IF SERVICE IS SUSPENDED, CANCELLED OR TRANSFERRED PRIOR TO THE END OF THE THEN-CURRENT SERVICE TERM. DotDM reserves the right to change fees, surcharges, renewal fees or to institute new fees at any time, for any reason, at its sole discretion, without prior notice to the registrant.
Please view https://secure.domains.dm/info/fees.jsp
